Manage disputes across all processors in one unified way
Tame the complexity of disputes. Primer unites your payment services to get complete visibility over new and existing disputes. Within one platform, you can reduce financial losses, simplify processes, and streamline your back-office teams.
Manage disputes across all processors in one unified way
Tame the complexity of disputes. Primer unites your payment services to get complete visibility over new and existing disputes. Within one platform, you can reduce financial losses, simplify processes, and streamline your back-office teams.
From chaos to clarity
360°
100+ visualizations
Trends
Prevent losses
Catch it before it happens. Limit exposure to illegitimate disputes by sending events to integrated fraud tools within your workflow, improving risk models, and protecting your business.
Automate refunds
Take it off your plate. Automatically refund legitimate transactions when a card issuer launches a retrieval investigation, avoiding chargeback fees.
Simplify operations
No more hidden data. Analyze disputes across every processor in a centralized platform, surfacing the insights you need without navigating through multiple tools—and without a data team.
Features
Automation
Automate your dispute process in accordance with the issuer's dispute outcomes, giving yourself one less thing to worry about.
Unified dispute lifecycle
Data conforms to a unified lifecycle, making the dispute process work the same way, regardless of the payment services you use.
Webhooks
Get notified when a dispute event is received from the processor. Track newly opened disputes, retrievals, and pre-arbitration filings.
Painless for engineering.
Built for finance.
Engineers connect once, finance takes it from there.
An engineer’s dream integration.
No more custom scripts or manual mapping. Primer delivers a single, consistent file format, ready to integrate with your finance stack seamlessly, minimal code.
A power tool for finance teams.
From reconciliation to reporting to insights, Primer gives finance teams the visibility and tools they need to move independently, close month-ends faster.
FAQs
What are disputes?
A dispute is when a customer asks their card issuer to reverse a transaction and obtain a refund.
How are disputes created in Primer?
Disputes arise within Primer when triggered by your payment processor. All Primer disputes conform to a single dispute lifecycle, meaning they work the same way regardless of the payment services you use.
How do I find my dispute information in Primer?
Our DISPUTE.STATUS webhook sends notifications once a dispute event is received from the processor. Setting up this webhook is facilitated through the Primer dashboard.
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