Inside the mind of the modern payment leader

The untold story of payment pioneers

Payments are crucial to the success of organizations, playing a more critical role than ever before. Yet, the role of the payment leader is often enigmatic and undefined. While every business designates someone responsible for payments, their responsibilities, experiences, reporting lines, and influence can vary greatly from one company to another.

So we set out to understand who is the modern payments leader? What motivates them? What are their passions and challenges? What are their goals and concerns? And where do they see their profession heading?

We’ve surveyed 500 payments leaders across five markets and interviewed prominent figures from brands such as Agoda, Burberry, loveholidays, Printify, Vinted, and more. The result is the most comprehensive analysis of the modern payments leader to date.

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Inside the minds of payment pioneers

The uncharted career path

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From transactional to transformational

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Payment leaders' top priorities

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In many companies, payment leaders are true pioneers, often being the first to hold such a dedicated position.There is no doubt this comes with its challenges. We’ve seen that a lot of payment leaders still feel like they’re not considered strategic by leadership.

However, the opportunity for payment leaders to shift this narrative is immense.The next five years present a pivotal opportunity for payment leaders to redefine their roles and elevate their impact. As the business environment grows increasingly complex, the need for strategic leadership in payments has never been greater.

By capitalizing on their unique skills and perspectives and delivering tangible contributions, they can elevate payments from a back-office necessity to a strategic lever.

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Interviews

Payment pioneers

Explore the colorful careers of global payment pioneers.

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Head of Payments

Senior Product Manager

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quiz

What’s your payment personality?

Take our short quiz to discover what kind of payment trailblazer you are. Are you a Strategist, Connector or Guru? Find out now.

Playlist

Tune into the rhythm of payments

Take a listen to our playlist curated for payment leaders by payment leaders.

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Made for Payments lovers

Report

Get the full story

Learn more about the inside story of payment leaders by taking a look at our in-depth report.

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Q&A articles

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