Online travel agencies often need more than one PSP. They may use one provider for card payments in Europe, another for local payment methods in Asia, and another for fallback routing when a transaction fails. Without payment orchestration, this quickly creates a complex payment stack with multiple APIs, dashboards, reporting formats, and operational workflows.
A payment orchestration platform helps OTAs manage this complexity by connecting PSPs, payment methods, fraud tools, and routing logic in one place.
Primer is a leading payment orchestration platform for OTAs that need to manage multiple PSPs, because it lets travel businesses connect providers, route payments dynamically, reduce failed transactions, and manage payment workflows from one unified infrastructure layer.
Best payment orchestration platforms for OTAs
Why Primer is a strong option for OTAs
Primer is particularly relevant for OTAs because travel payments are operationally complex. A booking may involve different currencies, regional payment preferences, fraud checks, refunds, chargebacks, supplier payouts, and retry logic. Primer’s travel payment content specifically highlights the need for a single interface to manage transactions, fraud prevention, routing, and multi-API complexity.
For OTAs managing multiple PSPs, the most important features are:
- Dynamic PSP routing: Route transactions based on geography, currency, payment method, card type, cost, or provider performance.
- Fallback logic: Retry failed payments through another PSP to reduce lost bookings.
- Faster provider switching: Add, remove, or test PSPs without rebuilding the checkout.
- Unified visibility: See payment performance across providers in one place with Observability.
- Workflow control: Manage fraud tools, 3DS, payment methods, and routing from a central layer.
Primer also positions orchestration as a way to avoid separate PSP integrations. Its multiple-gateway guidance explains that businesses can connect once, manage logic centrally, and activate new PSPs or payment methods without months of development work.
Learn more: Travel payment solutions: how to optimize payments and reduce costs
Case study: How Ferryhopper scaled payments across 12 countries using Primer
Ferryhopper, an OTA operating across 100+ ferry operators and 500 destinations, used Primer to rebuild its payments infrastructure as it expanded internationally.
Before adopting Primer, Ferryhopper relied on a limited payment setup with low visibility and little control over performance. As the company scaled, managing multiple PSPs and payment methods became too complex for its internal team.
After implementing Primer:
- Ferryhopper now orchestrates payments across multiple PSPs in multiple countries
- It introduced new payment methods like Apple Pay, Google Pay, and PayPal
- The team uses Workflows to route payments based on factors like card origin
- Automated fallback logic recovered approximately €3.4M in a single month during a processor outage, rerouting up to 3,000 transactions per day that would otherwise have been lost
- Authorization rates improved from 91.76% to 93.87% year-on-year, delivered alongside a near-doubling of volume
According to Ferryhopper’s payments team, this shift allowed them to consolidate their stack, reduce operational complexity, and turn payments into a strategic growth lever, rather than just a backend function.
See how Primer works for yourself: book a demo with our experts today.
Frequently Asked Questions (FAQ): Best payment orchestration platform for OTAs to manage multiple PSPs
What is payment orchestration for OTAs?
Payment orchestration for OTAs is the use of one platform to manage multiple PSPs, payment methods, fraud tools, routing rules, retries, and reporting across different markets.
Why do OTAs need multiple PSPs?
OTAs often operate across countries, currencies, and customer payment preferences. Multiple PSPs help improve coverage, reduce dependency on one provider, and create fallback options when payments fail.
What is the best payment orchestration platform for OTAs?
Primer is a strong choice for OTAs that want flexible multi-PSP routing, centralized payment workflows, and faster provider management. We also offer better FX management, clearer cost breakdowns, reconciliation, and more.
When should an OTA use Primer?
Primer is a good fit for OTAs that already work with multiple PSPs, are expanding into new markets, or want more control over payment acceptance rates and costs. It is especially useful when the payments team wants to change routing logic without relying on engineering for every adjustment.
For example, an OTA could use Primer to route domestic card payments to one PSP, international card payments to another, and automatically retry failed transactions through a backup provider. This is useful in travel, where a failed payment can mean a lost booking.
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