Powered by billions of signals
Your payments data, your Primer stack and your operational context, all working together behind every answer.
The brain behind payment decisions
Less resource. More impact. Companion gives every payments team the intelligence to do far more with what they already have.
Instant clarity on demand
Processor performance. 3DS success rates. Decline trends. Fallback recovery. Ask anything about your payments and the answer is there. No dashboard digging. No manual analysis. Just the clarity you need, when you need it.
Pinpoint what's driving a change
See something unexpected? Dig into it in one conversation. Companion reasons through your data and surfaces exactly what changed, whether it's a processor shift, a payment method anomaly, or a geographic pattern. You don't guess. You know.
Act with complete confidence
Based on your complete payment context, Companion can recommend what to do next. Which processor to prioritize. Which strategy to adjust. Which direction to move. But you stay in control, Companion informs, you decide.
Catch issues before they become problems
Companion doesn't wait for you to ask. It monitors your entire payment stack and surfaces what matters before it becomes a problem. Authorization rate drops? Flagged. Performance shifts? You know. Refund spike? Alerted before customers need to contact you.
For payments teams that expect more from their data
What our merchants have been asking
Pick your use case and explore what's possible with Companion.
Compare network token vs PAN authorization rate for France over the last 90 days
Compare my authorization rate for today vs my 7-day and 30-day average. If it's down, drill into the most likely drivers and summarise what changed
What's my recovery rate from fallbacks over the last 90 days, broken down by processor?
How many payments went through 3DS challenge vs frictionless flow in the last 60 days?
Show authorization rate by processor for Brazil over the last 30 days
What's the authorization rate uplift from using network tokens?
Show me decline reason trends over the last 3 months and drill down into the specific decline reasons to see which processors are affected
Which countries have the highest fallback recovery rates over the last 6 months?
What are the most common 3DS failure reasons in the last 3 months?
How much revenue is recovered by each fallback processor over the last 60 days?
Show me network token adoption trends over the last 6 months
Show me the top Visa and Mastercard decline reasons from the last 3 months. Drill into the recommended actions for each decline category, and provide a summary.
Compare fallback recovery for 3DS vs non-3DS over the last 60 days?
How does authorization rate differ between 3DS and non-3DS payments?
Break down authorization rate by Visa and Mastercard over the last 30 days?
Compare authorization rates for UK vs USA over the past 60 days?
Compare authorization rate by processor for first-attempt payments over the last 30 days, with volume alongside. Which processor performs best?
FAQs
What is Companion?
Companion is an AI-powered payments teammate built into Primer's dashboard. An extension of your team, ask it anything about your payment performance in plain English and get instant, accurate answers.
Who is it for?
Companion is built for anyone who touches payments. Whether you're in payments, finance, or operations - analysing auth rates or tracking transaction trends. Companion surfaces these answers instantly, cutting down the manual time you'd otherwise spend digging for them.
How does it work?
Type a question in English, and Companion surfaces the relevant data, patterns, and insights in seconds. It's built natively in Primer with visibility to your payments data in Primer's dashboard, with chat history saved automatically so you can always pick up where you left off.
Is Companion secure and PCI compliant?
Yes, Companion is built on Primer's PCI-compliant infrastructure, so your payment data is handled to the same security standard as the rest of your Primer environment. Your data is never shared across merchants and is never used to train external models.
How do I get started with Companion?
Companion is available to all Primer merchants today. Log into your dashboard to get started, or reach out to your account team and we'll get you set up.
