What does this Action do?

The "Refund payment" Action is responsible for sending the refund request. It enables you to define rules where you wish to perform an automated refund.

Learn more about refunding payments here.

Workflow example

If the payment is not in the Settled state, you will not be able to perform a refund.

How to use the Action

Refunds are usually processed asynchronously. Once the refund request has been made, the refund, and movement of funds back to the customer, will occur and could take days. Learn more here and how to handle these scenarios.