Given the requirement of only sending the link to payments with the type “first payment” (see: vaulting), the “Payment status updated” trigger can be used to react to the previous authorization attempt.
Capture or send link

Capture or send link

Therefore, this workflow is set up like this:
  • Trigger: Payment status updated from the Payments app
  • Trigger Condition: Payment status = AUTHORIZED
  • Utility: Conditions
  • Branches: Transaction type = FIRST_PAYMENT
This means any payment using an existing payment method can be captured automatically if the authorization attempt was successful, but FIRST_PAYMENT will be handled differently. Next, create the verification link using Onfido’s “Create Smart Capture Link” action.
Do note that for some apps to properly work, they also have to be configured within the third-party. In the case of Onfido, the verification process is set up to take a payment ID in and return that payment ID via the result webhook, so that the verification can be tied back to the correct payment.
With the link created, an email can be sent to the customer. There are different services and ways to send email, either as plain text, as HTML, or using the templates created within the third-party (like Mandrill, Sendgrid, Postmark). To avoid having to create fully styled emails from within the workflow, it’s recommended to use these templates and only pass the required variables through.

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Capture/Cancel based on the verification result

The “Result received” trigger from Onfido can now be used to handle the various states they support. For this demo use case only “approved” and “declined” will be used.
Handle verification result

Handle verification result

  • Trigger: Result received from the Onfido app
  • Utility: Conditions
  • Branches: Status = approved
  • Branches: Status = declined
Depending on the status, the payment can now be captured or cancelled. Onfido also supports custom reasons to be returned, so an additional condition utility can be added to alert on Slack for certain cases:
  • Utility: Conditions added after “Cancel payment”
  • Branch: Reason one of (well known fraudster, fraud suspected)
Then a Slack message can be sent letting the team know to review closely.

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Additional ideas

Automation can be used to build even more logic and take the use case further:
  • Add conditional logic to send an SMS instead of an email for users who provided their phone number.
  • Automatically update a CRM and tag a user if the result indicates fraudulent activity.
  • Add a counter to be passed through and allow users more than one attempt to get verified.
  • Handle the “abandoned” outcome from Onfido to create a new link and send a reminder to the user.

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See it in action

Here is a video walking through this exact setup and how the workflows were created:

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Start automating

You now know how to get the most out of Workflows, but there’s more that you can do: