Before Primer can perform any token migration, we need access to the token files from your payment processor.There are two standard ways to transfer these files to us:
The processor hosts the files on their own SFTP server, and Primer fetches them.
The processor uploads the files to Primer’s SFTP server.
Our preferred approach is Option 1, where the processor hosts the files and Primer fetches them. This is faster and easier for us to manage, requiring minimal setup on our side.
However, we understand this isn’t always possible, and we support both options.
The sections below describe how each approach works.
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Processor creates an SFTP account with the public SSH key that is shared by Primer.
In this approach, Primer will share our public SSH key with your processor and they will share the SFTP login credentials with us.The following are the steps:
Once the token files are uploaded or fetched, Primer will begin the migration process. Once the migration is done, Primer will inform you of the results via Support Portal.