curl --request POST \
--url https://api.sandbox.primer.io/payments/{id}/cancel \
--header 'Content-Type: application/json' \
--header 'X-API-KEY: <api-key>' \
--data '
{
"reason": "Customer cancelled order #1234."
}
'import requests
url = "https://api.sandbox.primer.io/payments/{id}/cancel"
payload = { "reason": "Customer cancelled order #1234." }
headers = {
"X-API-KEY": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'X-API-KEY': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({reason: 'Customer cancelled order #1234.'})
};
fetch('https://api.sandbox.primer.io/payments/{id}/cancel', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.sandbox.primer.io/payments/{id}/cancel",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'reason' => 'Customer cancelled order #1234.'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"X-API-KEY: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.sandbox.primer.io/payments/{id}/cancel"
payload := strings.NewReader("{\n \"reason\": \"Customer cancelled order #1234.\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("X-API-KEY", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.sandbox.primer.io/payments/{id}/cancel")
.header("X-API-KEY", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"reason\": \"Customer cancelled order #1234.\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.sandbox.primer.io/payments/{id}/cancel")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"reason\": \"Customer cancelled order #1234.\"\n}"
response = http.request(request)
puts response.read_body{
"id": "kHdEw9EG",
"date": "2021-02-21T15:36:16.367687",
"status": "CANCELLED",
"orderId": "order-abc",
"customerId": "customer-123",
"currencyCode": "EUR",
"amount": 42,
"paymentMethod": {
"paymentMethodToken": "heNwnqaeRiqvY1UcslfQc3wxNjEzOTIxNjc4",
"vaultedPaymentMethodToken": "_xlXlmBcTnuFxc2N3HAI73wxNjE1NTU5ODY5",
"descriptor": "Purchase: Socks",
"analyticsId": "VtkMDAxZW5isH0HsbbNxZ3lo",
"paymentMethodType": "PAYMENT_CARD",
"paymentMethodData": {
"first6Digits": "411111",
"firstDigits": "41111111",
"last4Digits": "1111",
"expirationMonth": "12",
"expirationYear": "2030",
"cardholderName": "John Biggins",
"network": "Visa",
"isNetworkTokenized": false,
"binData": {
"network": "VISA",
"regionalRestriction": "UNKNOWN",
"accountNumberType": "UNKNOWN",
"accountFundingType": "UNKNOWN",
"prepaidReloadableIndicator": "NOT_APPLICABLE",
"productUsageType": "UNKNOWN",
"productCode": "VISA",
"productName": "VISA"
}
}
},
"processor": {
"name": "STRIPE",
"processor_merchant_id": "acct_stripe_1234",
"amountCaptured": 0,
"amountRefunded": 0
},
"transactions": [
{
"type": "SALE",
"processorStatus": "CANCELLED",
"processorName": "STRIPE",
"processorMerchantId": "acct_stripe_1234",
"processorTransactionId": "54c4eb5b3ef8a",
"reason": "Customer cancelled order #1234."
}
],
"customer": {
"email": "customer123@gmail.com"
},
"metadata": {
"productId": 123,
"merchantId": "a13bsd62s"
}
}{
"error": {
"errorId": "PaymentError",
"description": "The payment could not be found",
"diagnosticsId": "1234567898"
}
}{
"error": {
"errorId": "PaymentRequestLimitExceeded",
"description": "Payment has exceeded the maximum number of request attempts.",
"recoverySuggestion": "This payment has many failed requests, which indicates the requests are invalid or the payment is in an unrecoverable state. Retrieve the payment or view it in the dashboard for more details.",
"diagnosticsId": "1234567898"
}
}Cancel a payment
Provided the payment has not reached SETTLED status, Primer will send a “void” request to the payment processor, thereby cancelling the payment and releasing the hold on customer funds.
Upon success, the payment will transition to CANCELLED.
The payload is optional.
Failed request limit: Primer limits how many failed requests a single
payment can have. Failed capture, cancel and refund requests all count towards
the same limit, which is currently 100 per payment. Once a payment reaches the
limit, any further capture, cancel or refund request for that payment is
rejected with a 409 and the error ID PaymentRequestLimitExceeded. The
rejected request is not sent to the processor. Do not retry after this error:
retrieve the payment to see why its previous requests failed, and contact Primer
support if you need the payment unblocked.
curl --request POST \
--url https://api.sandbox.primer.io/payments/{id}/cancel \
--header 'Content-Type: application/json' \
--header 'X-API-KEY: <api-key>' \
--data '
{
"reason": "Customer cancelled order #1234."
}
'import requests
url = "https://api.sandbox.primer.io/payments/{id}/cancel"
payload = { "reason": "Customer cancelled order #1234." }
headers = {
"X-API-KEY": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'X-API-KEY': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({reason: 'Customer cancelled order #1234.'})
};
fetch('https://api.sandbox.primer.io/payments/{id}/cancel', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.sandbox.primer.io/payments/{id}/cancel",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'reason' => 'Customer cancelled order #1234.'
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"X-API-KEY: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.sandbox.primer.io/payments/{id}/cancel"
payload := strings.NewReader("{\n \"reason\": \"Customer cancelled order #1234.\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("X-API-KEY", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.sandbox.primer.io/payments/{id}/cancel")
.header("X-API-KEY", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"reason\": \"Customer cancelled order #1234.\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.sandbox.primer.io/payments/{id}/cancel")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["X-API-KEY"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"reason\": \"Customer cancelled order #1234.\"\n}"
response = http.request(request)
puts response.read_body{
"id": "kHdEw9EG",
"date": "2021-02-21T15:36:16.367687",
"status": "CANCELLED",
"orderId": "order-abc",
"customerId": "customer-123",
"currencyCode": "EUR",
"amount": 42,
"paymentMethod": {
"paymentMethodToken": "heNwnqaeRiqvY1UcslfQc3wxNjEzOTIxNjc4",
"vaultedPaymentMethodToken": "_xlXlmBcTnuFxc2N3HAI73wxNjE1NTU5ODY5",
"descriptor": "Purchase: Socks",
"analyticsId": "VtkMDAxZW5isH0HsbbNxZ3lo",
"paymentMethodType": "PAYMENT_CARD",
"paymentMethodData": {
"first6Digits": "411111",
"firstDigits": "41111111",
"last4Digits": "1111",
"expirationMonth": "12",
"expirationYear": "2030",
"cardholderName": "John Biggins",
"network": "Visa",
"isNetworkTokenized": false,
"binData": {
"network": "VISA",
"regionalRestriction": "UNKNOWN",
"accountNumberType": "UNKNOWN",
"accountFundingType": "UNKNOWN",
"prepaidReloadableIndicator": "NOT_APPLICABLE",
"productUsageType": "UNKNOWN",
"productCode": "VISA",
"productName": "VISA"
}
}
},
"processor": {
"name": "STRIPE",
"processor_merchant_id": "acct_stripe_1234",
"amountCaptured": 0,
"amountRefunded": 0
},
"transactions": [
{
"type": "SALE",
"processorStatus": "CANCELLED",
"processorName": "STRIPE",
"processorMerchantId": "acct_stripe_1234",
"processorTransactionId": "54c4eb5b3ef8a",
"reason": "Customer cancelled order #1234."
}
],
"customer": {
"email": "customer123@gmail.com"
},
"metadata": {
"productId": 123,
"merchantId": "a13bsd62s"
}
}{
"error": {
"errorId": "PaymentError",
"description": "The payment could not be found",
"diagnosticsId": "1234567898"
}
}{
"error": {
"errorId": "PaymentRequestLimitExceeded",
"description": "Payment has exceeded the maximum number of request attempts.",
"recoverySuggestion": "This payment has many failed requests, which indicates the requests are invalid or the payment is in an unrecoverable state. Retrieve the payment or view it in the dashboard for more details.",
"diagnosticsId": "1234567898"
}
}Authorizations
Headers
Optional key to make the request idempotent. Enables a safe retry of a request without risking the user being charged or refunded multiple times. The idempotency key must be generated by the client and needs to be unique for every new request.
Path Parameters
ID of payment to cancel.
Body
You can optionally specify a reason for the cancellation. This is for your own records.
Response
Successful Response
The unique payment ID.
You can use this ID to retrieve the payment details, or perform downstream operations.
The date and time at which the payment was created in UTC format.
See the payment status table for more information.
PENDING, FAILED, AUTHORIZED, SETTLING, PARTIALLY_SETTLED, SETTLED, DECLINED, CANCELLED Your reference for the payment.
The three-letter currency code in ISO 4217 format. e.g. use USD for US dollars.
The amount you charged the customer, in minor units.
x >= 0More information associated with the order.
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Show child attributes
The unique identifier for your customer.
More information associated with the customer.
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Additional data to be used throughout the payment lifecycle.
The payment method options provided in the request, as well as the token used to process the payment.
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More information associated with the payment processor, including the processor name.
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Required action to perform in order to resume the payment workflow. This can be requiring a 3DS check from the customer for instance.
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Check this field for more information regarding the payment's status. This is especially useful when the status is DECLINED or FAILED.
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A list summarizing the transactions that occurred while processing the payment.
Note: a refund is a separate transaction and so will appear in this transactions list if a refund was performed.
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Show child attributes